Warranty Terms

Roksan Trading Co. (“The Company”) offer 1 year warranty service to the product commencing from the date of purchase invoice. Services beyond the said warranty period will be charged according to the standard service charge price list.

(1) Roksan Trading Co. shall not be liable for any direct or indirect loss or damage to any person or property, howsoever caused arising from improper use, or any stoppage, breakdown or failure of the product.

(2) Customer is responsible to deliver the product to our service Center, and to pick up the repaired product from the same location.

(3) The warranty service is valid only in Hong Kong and Macau. Customer is required to present the warranty card together with the official purchase invoice issued by the dealers of Hong Kong or Macau to our technician for verification when service is rendered.

(4) Customer shall not alter the serial number of the product. The warranty service is void if the serial number on the product does not match with that shown on the manufacturer record (if applicable).

(5) For any defect which in our judgment is caused under normal use, Roksan Trading Co. will repair or replace the defective parts, excluding any cabinet, earphone, batteries, memory card, remote control, rechargeable battery, consumptive parts and accessories, free of charge within the warranty period. Any defective part which has been replaced shall become the property of Roksan Trading Co..

(6) Registration must be submitted to us within 14 days from the date of purchase. Any delay will make the registration invalid.

(7) Warranty service does not cover the following items. Additional charges shall be levied if services are required. (a) Repair or replacement of accessories, external cables or cabinet of the product. (b) The product has been explicitly or implicitly modified, tempered with, altered or repaired in any way by persons other than technicians of Roksan Trading Co. (c) The product has been damaged through misuse, negligence, power interruption or abnormal voltage input, accident, natural calamities, or due to ingress of insects, foreign matters or liquid, corrosion or external factors. (d) The normal operation of the product is affected by improper installation of the product.

(8) Product used for industrial or commercial purpose is not covered by this warranty service.

(9) In case there is any inconsistency or conflict between English version and Chinese version of the terms, the Chinese version shall prevail.

(10) All terms stated are subject to change without notice. Roksan Trading Co. retains final deciding authority in case of dispute.

(11) Nothing in this warranty terms confers or purports to confer on any third party any benefit or any right pursuant to the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any term of the warranty.

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